how it works
When a merchant gets a chargeback, they have the option to accept or dispute it.
To dispute it, merchants must carefully follow the instructions in the notice and present evidence that the chargeback was improper.
Chargeback Recoup takes the stress out of chargeback disputes by preparing and submitting the packet on your behalf.
What we’ll need:
To submit your packet, we’ll need the chargeback notice and evidence that shows you are entitled to the money that was charged back. The evidence could be:
Signed contract
Signed order form
Signed refund or cancellation policy (includes a checked box agreeing to terms at checkout)
Receipts
Emails with the customer
We compile the documents and make sure they meet the specifications in the notice. We write a rebuttal letter summarizing how the evidence in the packet shows that your transaction with the customer was legitimate and the money was wrongfully charged back.
Reach out ASAP after receiving a chargeback notice, as there may only be a few days before the deadline to submit the dispute packet.
What to Expect
Email your chargeback notice and supporting documentation to support@chargebackrecoup.com.
We’ll review it and if we accept, we will send you a payment link for a $40 nonrefundable fee and 15% of the disputed amount, which will be returned to you if you don’t get your chargeback money back.
~ If we don’t accept, we’ll let you know why.
We’ll promptly prepare and submit the packet and let you know when it’s done.
Timelines for a decision vary, but it ranges from a few weeks to a few months and can take up to 3 months.
Reasons we may not accept your chargeback dispute:
The deadline has passed or is in less than 24 hours
There is a low chance of winning with the documents provided
The amount in dispute is less than $200
The merchant doesn’t meet our criteria